Post by account_disabled on Mar 9, 2024 22:22:36 GMT -5
What tools allow you to improve the customer experience? Only with an approach of this type can and should we talk about digital transformation. The key points of the article: For a successful digital transformation it is necessary to put the customer experience at the center. Each new technological tool must be introduced in relation to the experience offered to the customer and his satisfaction The choice of each new tool cannot be contingent but must be the result of data analysis and planning developed by the company teams All the tools must then be implemented within the customer journey , to be applied to each touchpoint and build an omnichannel experience, online and offline.
We start from the customer to return to the customer with a better Germany Phone Number experience to offer The need to undertake a digital transformation journey concerns all companies. Already in 2018, 70% of companies declared that they had started a digital transformation project and 21% believed they had already completed the entire journey (Tech Pro Research). But how many of these companies have started a journey starting from the customer and the corporate strategies aimed at satisfying him? Customer experience must be at the center of digital transformation .
Without strategic planning at this level, digital efforts and investments could prove inconsistent In this article we will deal with: Digital transformation: putting customer experience at the center Customer experience and digital transformation: how to align them? Digital transformation on the company side The tools of digital transformation Deal with digital transformation in the best possible way with Adv Media Lab Digital transformation for an omnichannel customer experience Digital sales transformation Digital transformation: putting customer experience at the center Digital transformation is a central topic for companies today. Many companies declare that they have already undertaken this path of improvement through the introduction of latest generation instruments and tools. When we talk about digital transformation we mean all those technological integrations to be applied in the various departments, to improve the way in which the company offers value to its customers.
We start from the customer to return to the customer with a better Germany Phone Number experience to offer The need to undertake a digital transformation journey concerns all companies. Already in 2018, 70% of companies declared that they had started a digital transformation project and 21% believed they had already completed the entire journey (Tech Pro Research). But how many of these companies have started a journey starting from the customer and the corporate strategies aimed at satisfying him? Customer experience must be at the center of digital transformation .
Without strategic planning at this level, digital efforts and investments could prove inconsistent In this article we will deal with: Digital transformation: putting customer experience at the center Customer experience and digital transformation: how to align them? Digital transformation on the company side The tools of digital transformation Deal with digital transformation in the best possible way with Adv Media Lab Digital transformation for an omnichannel customer experience Digital sales transformation Digital transformation: putting customer experience at the center Digital transformation is a central topic for companies today. Many companies declare that they have already undertaken this path of improvement through the introduction of latest generation instruments and tools. When we talk about digital transformation we mean all those technological integrations to be applied in the various departments, to improve the way in which the company offers value to its customers.